AI Assistants & Support Automation
AI assistants that qualify leads and deflect support — grounded in your real content, not generic chatbots.
from £4,500 Scoped to your content and integrations.
Sound familiar?
Generic chatbots frustrate customers and damage your brand. But your team still answers the same questions over and over, and leads go cold outside office hours because no one’s there to respond.
What you actually get
We build AI assistants grounded in your own content and processes — answering accurately, qualifying leads, booking calls and deflecting repetitive support — 24/7. With clear handoff to humans when it matters, so the experience helps rather than annoys.
What’s included
Grounded in your content
Answers come from your knowledge base and policies — not generic guesses.
Lead qualification
Engages and qualifies visitors around the clock, then hands off warm leads.
Support deflection
Resolves the repetitive questions that clog your support queue.
Graceful human handoff
Knows its limits and routes to a person when needed.
This is a strong fit if…
- Businesses losing after-hours leads
- Support teams swamped with repeat questions
- Companies wanting 24/7 responsiveness
How we build it
- Retrieval-grounded AI (RAG)
- Knowledge base integration
- CRM & handoff integration
- Latest Claude models
Built on robust, deployable-anywhere foundations — and handed over to you, fully documented.
A clear path, every time
Discovery
We define the business outcome, map your real workflows and scope the work in a fixed-fee sprint — so you start with clarity, not a blank cheque.
Design & Architecture
We design the experience and the system: UX, data model and architecture, reviewed with you before a line of production code is written.
Build & Iterate
Senior engineers build in short, visible increments. You see working software early and steer it — no big-bang surprises.
Launch & Support
We ship, hand over full ownership and documentation, then stay on through a Care Plan to monitor, maintain and keep improving it.
A result like this
Northwind Travel
A mid-sized travel operator drowning in manual itinerary admin — replaced with a self-service portal and automated supplier flow.
Illustrative example Read the storyA mid-sized travel operator drowning in manual itinerary admin — replaced with a self-service portal and automated supplier flow.
Read the full storyGood to know
Often paired with
AI Automation
Apply AI to the costly, repetitive work in your business — where it genuinely pays back.
Explore Stop doing it by handWorkflow Automation
Automate the manual, repetitive processes quietly draining your team’s hours every week.
Explore Find the ROI firstAI & Automation Audit
A fixed-fee audit that maps exactly where AI and automation will pay back in your business.
ExploreLet’s scope your ai assistants & support automation.
Tell us the outcome you need. We reply within one business day with clear, honest next steps — no obligation.